Privacy Policy

Privacy Policy

Effective Date: 07/04/2025

At goIAGO (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, app, and related services (collectively, the “Service”).

By using goIAGO, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide

  • Name, email address, phone number

  • Business name (if applicable)

  • Login credentials

  • Booking and scheduling preferences

1.2 Information Collected Automatically

  • Device and browser type

  • IP address and general location

  • Usage data (e.g., pages visited, features used, time spent)

1.3 Payment Data

If payments are made through the platform, relevant payment information is processed securely via third-party payment gateways. We do not store full credit/debit card details.

2. How We Use Your Information

We use your data to:

  • Provide and maintain our services

  • Facilitate bookings and communications between users

  • Improve user experience and platform performance

  • Send important service-related notices

  • Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual necessity: to provide you with our services

  • Consent: for optional communications and marketing

  • Legitimate interests: to enhance and secure our services

  • Legal obligation: to comply with applicable laws

4. Data Sharing

We do not sell or rent your personal data. We may share it with:

  • Service providers assisting with our operations (e.g., hosting, analytics)

  • Payment processors

  • Legal authorities, if required by law or to protect our rights

5. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy, or as required by law. You may request deletion of your data at any time (see Section 9).

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences via your browser settings.

7. Your Rights (UK & EU Users)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion ("right to be forgotten")

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise these rights, contact us at hello@goiago.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss.

9. Contact and Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

???? Email: hello@goiago.com
???? Phone: +353 083745621

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any significant changes will be notified via the platform or email. Continued use of the Service after updates constitutes acceptance of the new policy.